Refund and Return Policy

Preamble
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer a refund or exchange.

Ownership
Harmonia is owned and operated by:

STANLEY GROUP LLC
PO BOX 251145, WEST BLOOMFIELD, MI, 48325 UNITED STATES

If your item is defective or damaged upon delivery, different eligibility criteria apply. Please refer to the exchange procedure detailed below.

 

Section 1: Refunds

After receiving and inspecting your return, we will notify you via email whether your refund request has been approved or denied. If approved, the refund will be processed and credited to your original payment method within a specified timeframe.

Section 2: Late or Missing Refunds

If your refund has not been received:

  1. Double-check your bank account.

  2. Contact your credit card provider, as processing delays may occur.

  3. Reach out to your bank, as additional processing time might be required.

If the issue persists after completing these steps, contact us through the "Contact Us" page.

Section 3: Sale Items

Only regularly priced items are eligible for refunds. Sale items cannot be refunded.

Section 4: Exchanges

We will replace items only if they are defective or damaged. If you need an exchange, contact us through the "Contact Us" page to initiate the process.

Section 5: Shipping Returns

For product returns, please contact us via the "Contact Us" page.

  • Customers are responsible for return shipping costs, which are non-refundable.

  • For items valued over $75, we recommend using a trackable shipping method with insurance. Brusheo is not liable for lost returns.

  • Return timelines vary depending on location (typically 10–15 business days).

 

 

30-Day Free Trial Terms

We invite you to try the Harmonia for 30 days, risk-free. If you're not satisfied, you may return it for a full refund, subject to the following terms:

Eligibility for Return

  • Return requests must be made within 30 days of delivery.

  • Items must be in original packaging, with all accessories and documentation included.

  • Products must not show signs of physical damage, misuse, or unauthorized modifications.

  • The product must have been properly cleaned and disinfected before return.

  • Returns must be accompanied by proof of purchase.

Reason for Return

Only returns citing valid manufacturing defects or malfunctions are accepted. Returns without valid justification of a defect will be denied.

Remote Inspection

An initial remote inspection (via photo or video evidence) will be conducted before authorizing a return.

 

 

Return Process

  1. Contact Customer Service: Request a Return Authorization (RA) number at hello@myfreshsupport.com. Returns without an RA number will not be processed.

  2. Submit the Return Form: Complete the form provided by customer service, including the reason for return.

  3. Shipping the Item: The customer is responsible for shipping costs. Use a trackable method to ensure delivery.

Inspection and Refund

  • An independent inspection will confirm whether the product meets return conditions.

  • Inspection Fee: A $49 fee will be deducted if the product is found non-defective or returned for reasons unrelated to functionality.

  • Approved refunds will be processed within 14 business days and issued to the original payment method.

Non-Refundable Situations

  • Items returned without an RA number.

  • Products showing damage, misuse, or modification.

  • Returns initiated more than 30 days after delivery.

  • Products without completed return forms or valid reasons.

Exceptions

  • Promotional or discounted items may have unique return terms stated at the time of purchase.

  • Accidental or cosmetic damage, as well as unauthorized modifications, are not covered.

 

 

Disclaimer on the Free Trial Offer
The banner advertising "Try it for 30 days, risk-free" is subject to the conditions outlined in this policy. These measures ensure the sustainability of our offers and prevent misuse.

Contact Us
For further assistance, please contact our customer service team via the "Contact Us" page.